Moonrobe – Privacy Policy

 

1. What Personal Data We Collect

Moonrobe only collects the information needed to create and deliver your personalised gift.

• name, date, message (for personalisation)
• email address
• shipping address
• billing details
• order information
• technical data (IP address, browser type, cookies)

We do not store payment card numbers. These are processed securely by Shopify and payment providers.

 

2. Why We Collect Your Data

We use your information to:

• create your personalised Moonrobe box
• process and confirm your order
• arrange shipping and delivery
• communicate with you about your purchase
• prevent fraud and ensure safe transactions
• improve the website experience

We do not sell your personal data.

 

3. How Long We Keep Your Data

• Personalisation details are kept only as long as needed to create your product.
• Order and shipping information is stored for legal and tax reasons.
• Marketing emails are only sent if you subscribe.

 

4. Who We Share Your Data With

We only share your data with trusted service providers:

• Shopify (store platform)
• Payment processors
• Courier services

 

5. Cookies

Moonrobe uses cookies to keep the website functioning, remember preferences, analyse traffic, and improve your experience.

You can manage or disable cookies in your browser settings, but some features may stop working.

 

6. Children’s Privacy

Moonrobe does not knowingly collect data from individuals under 16 years old. Contact us if you believe a child has provided personal information.

 

7. Your Rights

You may request access, correction, deletion, or a copy of your data. You may also object to certain processing or withdraw consent.

Contact: info@moonrobe.com

 

8. Changes to This Policy

We may update this Privacy Policy if our practices or legal requirements change.

 

9. Contact

For questions or concerns: info@moonrobe.com

 

10. Full Legal Version

For the complete legal Privacy Policy, please visit: Full Legal Policies